Refund Policy

Last Updated: March 1, 2025  |  Effective Date: January 1, 2024

1. Our Commitment to Fairness

At Swyft Web Studio, we are committed to delivering exceptional quality and ensuring our clients are fully satisfied. We use a milestone-based payment structure specifically designed to protect both parties and ensure you only pay for work that has been completed to your satisfaction.

We encourage open communication throughout every project. If at any point you have concerns about deliverables, quality, or timelines, please contact your project manager immediately so we can resolve the issue promptly.

2. Milestone-Based Billing Structure

For most projects, we follow this billing structure:

• 30% Initial Deposit: Due before project work begins
• 40% Mid-Project Payment: Due upon design approval and development commencement
• 30% Final Payment: Due before final delivery and live deployment

For ongoing services (SEO, digital marketing, social media management), payments are made monthly in advance at the beginning of each billing cycle.

3. Refund Eligibility — Project-Based Services

3.1 Before Work Begins (Initial Deposit)

If you cancel a project before any work has commenced (within 48 hours of paying the deposit), you are eligible for a full refund of the initial deposit, minus any applicable transaction fees charged by payment processors (typically 2–4%).

3.2 After Work Has Commenced

Once project work has commenced, refunds are calculated based on the work completed at the time of cancellation:

• If you cancel after work has started but before the first milestone is delivered, we will refund the deposit minus the value of work completed (pro-rated based on hours logged).
• If you cancel after a milestone has been delivered and approved, that milestone payment is non-refundable.
• Payments made for milestones not yet started or delivered are fully refundable.

3.3 Dissatisfaction with Deliverables

We offer unlimited revisions within the defined project scope until you are satisfied. If deliverables do not meet the agreed specifications outlined in the project proposal, we will:

• First, revise the work at no additional cost until it meets specifications
• If after three revision cycles the work still does not meet the agreed specifications, you may request a partial refund for that milestone

Refunds will not be issued for change of mind, changes in business direction, or requests that fall outside the original agreed project scope.

4. Refund Eligibility — Monthly Retainer Services

For ongoing monthly services (SEO, digital marketing, content creation, social media management):

• Monthly retainer fees are non-refundable once a billing cycle has started and work has commenced
• You may cancel ongoing services with 30 days written notice before the next billing cycle
• If you cancel mid-cycle without cause, no refund is issued for that month's payment
• If we fail to deliver the agreed monthly deliverables without cause, you are entitled to a pro-rated refund for the work not delivered

5. Non-Refundable Items

The following are strictly non-refundable under any circumstances:

• Third-party costs paid on your behalf (domain registration, hosting, premium plugins, paid stock images, ad spend)
• Rush/expedited project fees
• Completed and approved milestones
• Monthly retainer fees for the current billing period once work has started
• Consultation fees (if applicable)

6. Quality Guarantee

We stand behind the quality of our work. All websites we deliver come with:

• 60-day post-launch support: Any bugs or issues discovered within 60 days of launch will be fixed at no charge
• Satisfaction revision rounds: We work until you are satisfied within the agreed scope
• Code quality guarantee: All code is reviewed for quality, security, and performance standards before delivery

7. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Contact your project manager directly to discuss the issue and attempt resolution
• Step 2: If unresolved, submit a formal refund request via email to contact@swyftwebstudio.com with subject line "Refund Request — [Your Name / Project Name]"
• Step 3: Include your name, project details, invoice number, reason for refund, and supporting evidence
• Step 4: We will acknowledge your request within 2 business days and aim to resolve within 7 business days

8. Refund Processing Time

Approved refunds will be processed within 7–14 business days and returned via the original payment method (bank transfer, PayPal, Wise, or credit card). Transaction fees charged by payment processors are non-recoverable and will be deducted from the refund amount.

9. Dispute Resolution

We are committed to resolving disputes fairly and amicably. In the event of a dispute:

• We will first attempt to resolve the issue through direct negotiation
• If unresolved, disputes will be subject to mediation before any legal action is pursued
• This policy is governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts of New Delhi, India

10. Contact Us

For any questions about our Refund Policy or to submit a refund request, please contact: